Today I spoke on the phone with a lovely bride-to-be who was slightly concerned with her upcoming reception venue coordinator and their poor customer service. I wish I could say these conversations are rare–brides being upset about the vendors they have chosen–but sadly, they are not.
Let’s face it ladies–our society has gone social. There is no excuse or reason for ANY of us to have a hair stylist, real estate agent, florist, reception venue or car salesman we don’t like. There are SO many options and better yet SO MANY more ways to get honest and transparent feedback about any consumer purchase we’ll ever make. I am JUST AS guilty (if not more!) as they next person of not fully researching and asking about purchasing decisions, even with my wedding. This is basically non-excusable….think about all the ways we can now get info:
1. Google–this is basically a given–before you book a vendor for your wedding, Google them till the cows come home! Read everything you can on Weddingwire, The Knot, WeddingBee.…among MANY other great wedding sites!
2. CALL THE REFERENCES YOU ARE GIVEN–this one MAY be the least reliable of the methods I’m recommending. Obviously vendors will only give you the names of couples that LOVE them but you should still call them and ask any and ALL questions you have.
3. ASK YOUR FRIENDS- women are honest–if we have a good experience we’ll share it, and if we have a bad one…well you better believe we will talk about that! Ask all your married friends and their friends what vendors they loved, hated or couldn’t do without. Set up meetings with their raves and if you like them, BOOK THEM!
The best compliment I receive is word-of-mouth business—thankfully the bride I talked to today booked me–and it is ALL thanks to a florist I worked with a few weekends ago.
Brides–trust your friends, trust your instincts and Google: basically the keys of success in this life.